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The Following Links are designed to help Students and Families with some basic Troubleshooting of their devices.
In most Helpdesk tickets we have noticed that nearly 60% of issues can be solved by students on their own by simply trying on of the following:
1. Restart your device Properly. This means using the Restart button on a Windows Device, the Shutdown Button on a Macbook or Linux Device, or Properly shutting down a Chromebook WITHOUT using the power button.
Learn how to properly restart a Chromebook here
2. Update your device. All Devices will cause issues if they are not properly maintained which includes ensuring they are up to date. Windows, Macbook, and Linux based devices should use Google or another search engine to look up how to properly update these devices.
To learn how to check for updates and properly update a Chromebook Click Here
3. Clear your Cache! When browsing the Web EVERY browser including Edge, Safari, Chrome, Firefox and all others make your browsing faster by downloading a copy of the website to the "Cache". Sometimes when you change your password the old password/username or old data is still stored on the Cached Website creating problems. You should be clearing your Cache weekly or bi-weekly or at least know how to clear it when issues arise.
To learn how to clear the Cache in Google Chrome Click Here
4. Reset your settings to factory default. Many times as you are making setting changes those changes can cause issues. Sometimes its best if having an issue to restore the factory default settings of your Google Account.
To learn how to reset your settings to factory default Click Here
5. Audio Issues. If you are having Audio issues with your device I have created a PDF to help troubleshoot those Audio issues.
Click Here to access the Audio Troubleshooting Guide
If these solutions do not help please have your teacher submit a ticket to the Technology department and please provide them as much detail as possible.
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