Please be thorough in explaining your needs. Here are two examples:
- A bad ticket reads: “We will need four chromebooks for a chess club event.” In this case, Four chromebooks with chargers will be dropped off where requested and the ticket will be closed.
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A good ticket would look something like this: “Four chromebooks will be needed for a chess event. These will be used by students' parents so we will need four separate accounts for the parents to access the chromebooks. We will need chess software Chess-o-matic 5000 loaded on the chromebooks. If that is not available please reach out to discuss an alternative. That software will record scores and will be used to print off reports of the players skills ratings. We are available on Date x, y or z to further discuss and confirm the technology is satisfactory.”
In the first example we can see that there will be quite a few upset parents that were not provided accounts to log in. We also know that they won’t be able to print since we don’t support that. In the second ticket, because it was specified we can not only provide those accounts but also find you an alternative solution for printing.
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